888sports Privacy Policy – Your Data Is Safe With Us

1 What Information We Collect

888sports collects various types of information to deliver its services. This data falls into two main categories – what you provide directly and what is collected automatically.

Information You Provide Directly:

• Name, date of birth, and gender
• Mobile number and email address
• Residential Address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Pay/Nagad number, bank account information)
• Messages and complaints submitted to support

Automatically Collected Data:

• IP address and device information
• Browser type and operating system
• Which pages you visited on the platform and how long you spent on them
• Gaming History & Transaction Records
• Login time and location data

2 How Your Information Is Used

888sports uses your data for the following purposes:

888sports will never use your data for any purpose beyond those listed here. Should we need to use your data for a new purpose, you will be informed in advance and your consent will be obtained where required.

3 How Long Your Data Is Retained

888sports retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of active account use and up to 5 years after closure (as required by law).
• Financial Transaction Records: Up to 7 years, in accordance with international anti-money laundering regulations.
• KYC documents: At least 5 years after account closure.
• Support Chat Records: Up to 2 years.
• Cookies & Log Files: Typically between 90 days and 1 year.

Once the retention period expires, your data is securely deleted or anonymized. If you request data deletion, we will promptly remove all data not subject to legal obligations.

4 Who Your Data Is Shared With

888sports does not sell your data. However, limited information may be shared with the following parties to deliver our services:

• Payment processors: Payment partners such as Mobile Pay, Nagad, Rocket, and banks receive only the information necessary to process transactions. They operate under their own privacy policies.
• KYC Verification Services: Approved third-party services are used for identity verification. These parties operate under strict data protection agreements.
• Legal authorities: Information is disclosed when required by a court order or a valid request from a government authority.
• Fraud Prevention Services: Limited data may be shared with specialist security firms to help detect fraud.
• Analytics Services: Anonymised usage data is used to improve site performance.

Before sharing data with any third party, 888sports ensures they comply with appropriate data protection standards. Your data is never sold to advertising companies.

5 Cookie Policy

Cookies are used to ensure the smooth operation of the 888sports website and app. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics cookies: Used to understand which pages receive the most traffic and monitor overall site performance.
• Marketing Cookies: To show you promotional offers tailored to your preferences (with your consent).

You can block or delete cookies through your browser settings. However, disabling essential cookies may affect core features such as login and payments.

6 Your Rights

As a user of 888sports, you have the following rights regarding your personal data:

• Right of Access: You may request to see what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you can request that we limit how your data is used.
• Right to data portability: You can request a copy of your data in a structured, portable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw consent for data use based on consent at any time.

To exercise any of these rights, email us at support@888sports.click or reach out via live chat. We typically respond within 30 days.

7 Children's Privacy

888sports is strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

Age is verified at the time of registration. If it is found that a minor has opened an account, that account will be immediately closed and all collected data will be deleted.

8 Changes to the Privacy Policy

888sports may update this privacy policy as needed. If changes are made, we will notify you through the following methods:

• The "Last Updated" date at the top of the policy will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• You may receive notifications when logging in to the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree, you may request to close your account.

9 Contact Us

For any privacy-related questions or requests, please get in touch with us:

• Email: support@888sports.click
• Live Chat: Available on the platform 24/7
• Help Centre: Help Centre page View

We typically respond within 24–48 hours. Complex requests may take up to 30 days.